Privacy Policy

Last updated: February 7, 2026

What We Collect

We collect only what is necessary to provide the service:

  • Account info — email address and name, provided via Clerk authentication (Google OAuth or email sign-up).
  • Audio and video files — uploaded temporarily for transcription. Automatically deleted from our storage after processing.
  • Transcripts — the text output of your transcriptions, stored until you delete them.
  • Payment info — handled entirely by Stripe. We do not store your card details.
  • Usage data — basic analytics (page views, feature usage) collected via PostHog to improve the product. Only collected after you give explicit consent via the cookie banner.

How We Use Your Data

  • To transcribe your audio and video files and deliver results.
  • To process payments and issue refunds.
  • To send transactional emails (receipts, account notifications).
  • To improve the service based on aggregate usage patterns.

We do not sell your data. We do not use your files or transcripts to train AI models.

Third-Party Services

We use the following third-party services to operate TranscribeCat:

  • Clerk — authentication and user management.
  • Stripe — payment processing.
  • Cloudflare R2 — temporary file storage.
  • OpenAI — transcription. Your audio or video is sent to OpenAI for processing and is subject to their API data usage policy.
  • Neon — PostgreSQL database hosting.
  • PostHog — product analytics. Only active after you consent via the cookie banner.
  • Vercel — application hosting.

Data Retention

  • Audio and video files — deleted automatically after transcription completes.
  • Transcripts — kept until you delete them or delete your account.
  • Account data — kept until you delete your account.

Your Rights

You can at any time:

  • Export all your data from the profile page.
  • Delete individual transcriptions or your entire account and all associated data.

If you are in the EU/EEA, you have additional rights under GDPR including the right to access, rectification, and data portability. Contact us to exercise these rights.

Security

All data is transmitted over HTTPS. Database connections use SSL. Authentication is handled by Clerk with industry-standard security practices. Payment data is processed by PCI-compliant Stripe infrastructure.

Contact

For privacy-related questions, email privacy@transcribecat.com.