Contact

Reach support.

Email us. Replies arrive within 24 hours on business days. We answer questions about transcription, billing, and account changes. If a file fails, nothing is taken from your card — the hold is cancelled rather than refunded.

Email

Write from the address on your account and include the transcript name if your question is about a specific file.

support.transcribecat@klarweb.no

Response time

Within 24 hours on business days. Outside hours, the next morning at the latest.

Before you reach out

Most questions have an answer in one of these:

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